Call Center 1500711
Online Complaints
Submit your complaints, suggestions, or feedback to help us improve our banking services.
How to Submit Verbal Customer Complaints
If Bank Sumsel Babel requires supporting documents for complaints submitted verbally by the customer, Bank Sumsel Babel has the right to ask the customer to submit the complaint in writing along with the required supporting documents.
Call Contact Center
1500711
Contact the official Bank Sumsel Babel contact center
WhatsApp Complaint Service
+628111500711
Complaint Information
Please complete the form below with valid data. Our team will follow up on your complaint within a maximum of 2x24 business hours.
Complaint Handling Process
Customer Submits Complaint
Submit complaints through the available channels at Bank Sumsel Babel.
Data Verification
Bank officers will verify customer data accuracy.
Complaint Recording
Bank officers receive the customer complaint information and documents and record the complaint in the complaint recording system.
Registration Number
The customer will receive a complaint registration number and the date of complaint receipt.
Bank Follows Up on Complaint
The Bank will follow up and resolve the customer complaint according to the resolution timeframe based on complaint type.
Complaint Resolution
If the customer agrees with the resolution, the complaint is considered closed. If not, the customer may file a request for out-of-court or through court settlement (LAPS-SJK).
Complaint Submission Requirements
| COMPLAINT | WRITTEN | VERBAL |
|---|---|---|
| Customer | Identitas nasabah (KTP yang berlaku) | Harus diajukan nasabah yang bersangkutan |
| Nomor rekening | ||
| Informasi pengaduan (tanggal & jam transaksi, nominal transaksi, kronologis singkat | Nasabah yang mengajukan diverifikasi keabsahannya | |
| Dokumen pendukung lainnya (Kartu debit/ kredit/ prabayar, dll) | ||
| Customer Representative | Bukti identitas (KTP) pemberi dan penerima kuasa yang masih berlaku | Not allowed |
| Surat kuasa khusus dari nasabah kepada perwakilan nasabah yang menyatakan nasabah memberikan kewenangan kepada perseorangan, lembaga, atau badan hukum yang mewakilinya bertindak untuk dan atas nama nasabah. Dilengkapi dengan masa berlaku surat kuasa serta bermaterai cukup. | ||
| Dokumen lain yang menunjukkan perwakilan nasabah berwenang mewakili nasabah, misalnya Penetapan wali/pengampu dari pengadilan. | ||
| Bukti identitas nasabah yang diwakili dan dokumen pendukung pengaduan yang diperlukan (misalnya bukti setoran, bukti transfer, rekening koran, dll) |
How to Submit a Customer Complaint Orally
In the event that Bank Sumsel Babel requires supporting documents for complaints submitted by customers orally, Bank Sumsel Babel has the right to ask customers to submit complaints in writing by attaching the necessary supporting documents.
How to Submit a Customer Complaint in Writing
Complaint Handling Process
Customers Submit Complaints
Submitting complaints through the facilities available at Bank Sumsel Babel
Data verification
Bank officers will verify the suitability of customer data
Complaint Recording
Bank officers receive information and customer complaint documents and record complaints in the complaint recording system
Registration Number
The customer will receive a complaint registration number and the date the complaint was received
Bank Follows Up on Complaints
The Bank will follow up and resolve Customer complaints according to the settlement period based on the type of complaint
Complaint Resolution
If the customer agrees with the settlement results, then the complaint is considered complete
If you do not agree, the customer can apply for a settlement of complaints outside the court or through the courts. Settlement of complaints outside the court can be done through facilities or mediation to Regulators, Alternative Financial Services Sector Dispute Resolution Institutions (LAPS-SJK) or other institutions.
Complaint Submission Requirements
